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Return and Refund Policy

1. Return Eligibility
Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged, spoiled, or incorrect item, we will offer a replacement or refund.

2. Refund Conditions
Refunds are available if:

  • You received the wrong product.

  • The product arrived damaged or spoiled.

  • Your order was not delivered due to our fault.

To request a refund, please provide:

  • A clear photo of the product and packaging.

  • Your order number and proof of purchase.

3. How to Request a Refund
Contact us at makeehongkong@gmail.com within 24 hours of receiving your order. Our team will review your request and respond within 2-3 business days.

4. Refund Process

  • Approved refunds will be processed within 5-7 business days.

  • Refunds will be issued to the original payment method.

  • Delivery fees are non-refundable unless the issue was due to our error.

5. Non-Refundable Situations

  • Change of mind after purchase.

  • Incorrect storage leading to spoilage.

  • Spoilage caused by delays due to missed delivery.

  • Refund requests made beyond the 24-hour timeframe.

For any further inquiries, please contact us.

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